Duration:-
- EmTECH’s Medical / Aesthetic device/ laser warranty is a comprehensive manufacturers warranty for 12 or 24 months.(depending which device you purchase; and starts from the date of delivery.)
What it covers in brief:-
- It covers manufacturer defects in materials and workmanship.
What Is Covered
- Core Components: The main machine housing, internal electrical systems, control boards, power supplies, and internal cooling or water-pumping mechanisms.
- Laser Source/Diode: The internal laser emitter or diode module, often covered for a specified time (e.g., 1 year/ 2 years depending on your chosen device)
- Factory Defects: Malfunctions or component failures that occur during normal, intended use due to a fault in manufacturing during the manufacturers warranty period.
- Shots/Handpieces: Unlimited shots per treatment head under the warranty terms
- Support: Backed by Emtech customer care, alongside training and clinical support options.
- Unlimited support
What Is NOT Covered
- Consumables and External Parts: Treatment handpieces, lamp bulbs, adapter plugs, power cords, exterior glass windows, protective eyewear, and filters. These have limited lifespans or are prone to wear from physical contact.
- Normal Wear and Tear: cosmetic scratches, or minor handle weakening over extended use.
- User Damage: Accidental drops, impact damage, liquid/water ingress (spills inside the system), or improper electrical voltage/blown fuses.
- Misuse or Alteration: Damage caused by failing to follow operating instructions, unauthorized modifications, or repairs attempted by anyone other than an authorized technician.
- Authorised Service: EmTECH mandates that systems be serviced by authorized corporate technicians / engineers. Using unauthorized third-party repairs or non-OEM parts can void the official warranty and impact compliance or liability coverage.
Procedure if you encounter an issue with your device
- Contact EmTECH with photos / videos so we may assess the issue in order to assess and resolve as quickly as possible.
- Once photographic and video evidence of your issue has been received we will assess and get back to you as quickly as we can. It’s important to send photos and videos. Without these we can’t assess the issue with relevant departments. Not supplying these potentially just delays the issue being fixed. Our technical department / engineers need to see for themselves.
- Many issues – are a very simple answer / user error and can be rectified immediately by our engineers/ technical team over the phone/ WhatsApp/ email/ message right away.
- If it’s deemed your device cannot be fixed over the phone/ video/ email after sending photographic and video documentary evidence, and is within warranty and deemed to be a manufacturing issue, within your warranty period an engineer will visit you and your device to assess the issue to try and fix on site. Free of charge. If any parts are required and the engineer is unable to fix that day, he may need to return to fix once the parts are available. If it’s deemed, after you’ve submitted your photographic and video evidence that parts are required and they’re not in stock, once the parts are available the engineer is then able to visit to fix the device on site.subject to warranty / device terms and conditions of use.
- If it’s deemed the fault is due to incorrect use/ damage caused by you, any new parts and engineer visits/ costs are payable by you.
- Outside of manufactures warranty period. All parts, labour, engineer costs/ visits are payable by you.
Please contact us at:
EmTECH Global Ltd
Email:- emma.hawkes@emtechuk.com
WhatsApp/Call:- 07388 875 020
www.emtechuk.com